Privacy policy

Last updated: May 14, 2026

This Privacy Policy explains how Everwell Systems LLC collects, uses, stores, shares and protects personal information when you visit or use https://en.mental-waves.net/, https://mental-waves.net/, related checkout pages, customer areas, digital product pages, email forms, landing pages or any related services operated by Everwell Systems LLC.

By using the Website, creating an account, placing an order, subscribing to our emails, downloading a digital product, contacting support or interacting with our services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

ARTICLE 1. WHO WE ARE

The data controller responsible for the processing of personal information described in this Privacy Policy is:

Everwell Systems LLC
Delaware Limited Liability Company
Delaware Entity ID: 10551156
254 Chapman Rd, Ste 208 #27201
Newark, Delaware 19702
United States
Email: [email protected]

For the purposes of this Privacy Policy, “Company”, “we”, “us” or “our” refers to Everwell Systems LLC. “Website” refers to the websites, pages and online services operated by or on behalf of Everwell Systems LLC in connection with Mental Waves. “You” or “User” refers to any visitor, customer, subscriber, account holder or person interacting with our Website or services.

ARTICLE 2. DEFINITIONS

For clarity, the following terms are used in this Privacy Policy:

Personal information or personal data means any information that identifies, relates to, describes or can reasonably be linked to an identified or identifiable person.
Processing means any operation performed on personal information, including collection, recording, storage, organisation, use, consultation, transmission, disclosure, deletion or destruction.
Customer means a person who purchases or accesses a digital product, audio programme, membership, subscription or service through the Website.
Digital Product means downloadable or online digital content, including audio files, sound sessions, videos, PDF guides, e-books, online courses, member-area content and related materials.
Cookies means small text files or similar tracking technologies placed on your device when you visit a website, open an email, use a service or interact with online content.

ARTICLE 3. PERSONAL INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with the Website and our services.

3.1 Information you provide directly

We may collect information that you voluntarily provide to us, including:

Your first name and last name;
Your email address;
Your billing address and country of residence;
Your phone number, if you choose to provide it or if it is required for a specific transaction or support request;
Your company name, VAT number, tax identifier or business information, if you provide it for billing purposes;
Your account username and password, where an account is created;
Your order history, invoices, purchased products and access rights;
Your support messages, refund requests, complaints, technical questions or other communications with us;
Your newsletter subscription preferences and marketing consent choices;
Your answers to questionnaires, forms, surveys, quizzes or product recommendation tools, where such features are available;
Any information you voluntarily include in a message, form, chatbot conversation or support request.

3.2 Information collected automatically

When you visit the Website, we may automatically collect certain technical and usage information, including:

Your IP address;
Your browser type and version;
Your device type, operating system and language settings;
The pages you visit and the links you click;
The date and time of your visit;
Your approximate location derived from your IP address;
Referral URLs, campaign parameters and traffic source information;
Cookie identifiers and similar online identifiers;
Information about downloads, account logins, cart activity and checkout activity;
Security logs used to detect fraud, abuse, errors or unauthorised access.

3.3 Payment information

Payments are processed by third-party payment providers. We do not store full credit card numbers or full payment card details on our own servers.

Depending on the payment method used, we may receive and store limited payment-related information, such as:

Payment status;
Transaction ID;
Payment provider name;
Payment method type;
Partial card information, such as the last four digits, where provided by the payment processor;
Billing address and tax-related information;
Chargeback, refund or dispute information.

3.4 Sensitive information

Our Website and Products relate to personal development, relaxation, meditation, sound-based wellbeing and similar topics. However, we do not require you to provide health information, medical information, diagnosis information or other sensitive personal information to purchase or use our Products.

Please do not submit sensitive health, medical, psychological, financial or identity information through forms, chatbot messages, product recommendation tools or support emails unless it is strictly necessary for your request. If you voluntarily provide such information, we will process it only as necessary to respond to your request, protect our rights, comply with the law or provide the service you asked for.

ARTICLE 4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information in the following ways:

When you visit the Website;
When you create an account;
When you place an order or complete a checkout;
When you download or access a Digital Product;
When you subscribe to a newsletter or email sequence;
When you contact customer support;
When you complete a form, questionnaire, quiz or survey;
When you interact with a chatbot or automated recommendation tool, where available;
When you click links in emails or advertising campaigns;
Through cookies, analytics tools, security tools and similar technologies;
Through payment processors, email service providers, hosting providers and other service providers acting on our behalf.

ARTICLE 5. WHY WE USE PERSONAL INFORMATION

We process personal information for the following purposes:

To operate, maintain and secure the Website;
To create and manage customer accounts;
To process orders, payments, refunds and invoices;
To deliver Digital Products, download links, member-area access and related content;
To provide customer support and respond to your requests;
To manage subscriptions, memberships or recurring access plans, where applicable;
To send transactional emails, such as order confirmations, invoices, access links, password resets and service notices;
To send marketing emails, newsletters, product updates and educational content where permitted by law and your choices;
To personalize content, recommendations, product suggestions and user experience;
To analyse Website performance, traffic, sales funnels, campaign performance and customer behaviour;
To prevent fraud, payment abuse, chargebacks, unauthorised access, spam, malware and other harmful activity;
To comply with legal, tax, accounting, regulatory and contractual obligations;
To establish, exercise or defend legal claims;
To improve our Products, services, Website, customer experience and marketing strategy.

ARTICLE 6. LEGAL BASES FOR PROCESSING

Where data protection laws such as the GDPR or UK GDPR apply, we rely on one or more legal bases for processing personal information.

Purpose	Legal basis
Creating an account, processing orders, delivering Digital Products and providing customer support	Performance of a contract or steps taken before entering into a contract
Processing payments, issuing invoices, managing tax and accounting records	Performance of a contract and compliance with legal obligations
Sending transactional emails related to purchases, account access or support	Performance of a contract and legitimate interests
Sending marketing emails and newsletters	Consent, or legitimate interests where permitted by applicable law
Using analytics, performance measurement and conversion tracking	Consent where required, or legitimate interests where permitted by law
Security, fraud prevention, abuse detection and protection of the Website	Legitimate interests and legal obligations
Responding to legal requests, disputes, chargebacks or regulatory obligations	Compliance with legal obligations and legitimate interests
Improving Products, services, Website functionality and customer experience	Legitimate interests, provided your rights and freedoms do not override those interests

ARTICLE 7. EMAIL COMMUNICATIONS AND MARKETING

When you place an order, create an account or contact us, we may send you transactional emails that are necessary to provide the service. These emails may include order confirmations, invoices, access links, download links, password reset emails, support replies, subscription notices or important service updates.

If you subscribe to our newsletter, download free content, register for an event, join a waiting list or otherwise consent to receive marketing messages, we may send you educational content, product news, offers, launch announcements and related communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at [email protected].

Unsubscribing from marketing emails does not prevent us from sending transactional or service-related emails that are necessary for your orders, account, access rights, payments, support requests or legal notices.

ARTICLE 8. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies, pixels, tags, local storage, analytics identifiers and similar technologies to operate the Website, remember preferences, secure accounts, manage carts, process purchases, analyse performance and measure marketing campaigns.

The types of cookies and similar technologies we may use include:

Strictly necessary cookies: required for the Website to function, including checkout, account login, security, cart management and fraud prevention.
Preference cookies: used to remember your settings, language choices, cookie choices or interface preferences.
Analytics cookies: used to understand how visitors use the Website and improve performance, content and user experience.
Marketing and advertising cookies: used to measure campaign performance, personalise advertising, build audiences or understand conversions, where enabled and permitted by law.
Email tracking technologies: used to understand whether emails are opened, links are clicked or campaigns are effective, where permitted by law.

Where required by law, non-essential cookies will be used only with your consent. You can manage cookies through the cookie banner, cookie settings tool where available, your browser settings or your device settings.

If you disable certain cookies, some Website features may not function properly, including account login, checkout, cart preservation, product access or personalised content.

For more information, please refer to our Cookie Policy, where available.

ARTICLE 9. CHATBOT, AI TOOLS AND AUTOMATED RECOMMENDATIONS

The Website may include a chatbot, product recommendation tool, search assistant or other automated support feature. If you interact with such a tool, we may process the content of your messages, your product interests, your questions and related technical information in order to provide a response, recommend relevant content or improve the service.

Please do not submit sensitive personal information, medical information, confidential business information, passwords, payment card details or identity documents through a chatbot or automated recommendation tool.

Where AI or automation service providers are used to power these features, your messages may be processed by those providers on our behalf or under their own applicable terms, depending on the technical configuration. We use such tools only for support, recommendation, search, user experience or product guidance purposes, and not to make decisions that produce legal or similarly significant effects about you.

ARTICLE 10. SERVICE PROVIDERS AND PROCESSORS

We may share personal information with trusted service providers who help us operate the Website, process orders, deliver Products, send emails, provide support, analyse performance, prevent fraud or comply with legal obligations.

These service providers may include, where enabled and relevant:

Hosting and technical infrastructure providers, including Hostinger International Limited;
Domain, DNS, email or server-related providers, where applicable;
Payment processors, such as PayPal, Stripe or other providers displayed at checkout;
E-commerce and website tools used to manage orders, customer accounts, downloads and product access;
Email marketing and autoresponder providers, such as GetResponse or similar services, where used;
Customer support tools used to receive and respond to requests;
Analytics providers, such as Google Analytics or similar tools, where enabled;
Advertising and conversion tracking providers, such as Meta, Google or similar platforms, where enabled;
Security, anti-spam, fraud prevention and backup providers;
AI, chatbot, search or recommendation infrastructure providers, where such tools are enabled;
Professional advisers, including accountants, tax advisers, legal advisers or compliance consultants where necessary.

Service providers are authorised to process personal information only as necessary to provide their services to us, comply with legal obligations, protect their systems or fulfil their own contractual and regulatory duties.

We do not sell or rent your personal information to third parties in exchange for money.

ARTICLE 11. PAYMENT PROCESSING

When you make a purchase, your payment is processed by one or more third-party payment providers. These providers may collect and process payment details, billing information, transaction information, fraud prevention information and other data necessary to complete the transaction.

We do not control every aspect of how payment providers process your information. Their processing may also be governed by their own privacy policies and terms. You should review the privacy policy of the payment provider used at checkout if you require more detailed information.

We may receive confirmation of payment, failed payment, refund, chargeback or dispute information from payment providers in order to manage your order, deliver the Product, maintain accounting records, prevent fraud and respond to payment disputes.

ARTICLE 12. INTERNATIONAL DATA TRANSFERS

Everwell Systems LLC is based in the United States. If you access the Website from the European Economic Area, the United Kingdom, Switzerland or another jurisdiction outside the United States, your personal information may be transferred to, stored in or accessed from the United States or other countries.

Some of our service providers may also process personal information in countries outside your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we rely on appropriate safeguards for international transfers. These safeguards may include adequacy decisions, standard contractual clauses, data processing agreements, contractual commitments, technical security measures or other lawful transfer mechanisms.

ARTICLE 13. HOW LONG WE KEEP PERSONAL INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Type of information	Typical retention period
Customer account information	For as long as the account remains active, then for a reasonable period after inactivity, unless deletion is requested and no legal reason requires retention
Order, invoice, payment and accounting records	For the period required by tax, accounting and legal obligations, generally up to 7 years or longer where required by applicable law
Support messages and customer communications	For as long as necessary to resolve the request, maintain business records and protect our rights
Marketing email data	Until you unsubscribe, withdraw consent or the data is no longer useful for the purpose for which it was collected
Security logs and fraud prevention data	For a limited period necessary to protect the Website, investigate incidents and prevent abuse
Analytics and cookie data	According to the retention settings of the relevant analytics or cookie tool, and subject to your consent choices where applicable

When personal information is no longer needed, we will delete it, anonymise it or restrict its processing where appropriate.

ARTICLE 14. YOUR PRIVACY RIGHTS

Depending on your country, state or region of residence, you may have rights regarding your personal information.

These rights may include:

The right to know whether we process your personal information;
The right to access the personal information we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of your personal information, subject to legal exceptions;
The right to object to certain processing activities;
The right to restrict certain processing activities;
The right to withdraw consent where processing is based on consent;
The right to data portability, where applicable;
The right to object to direct marketing;
The right not to be discriminated against for exercising applicable privacy rights.

To exercise your rights, please contact us at [email protected].

We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

Some rights may be limited by legal, tax, accounting, security, fraud prevention or contractual obligations. For example, we may need to retain order and invoice data even if you request deletion of your account.

ARTICLE 15. ADDITIONAL INFORMATION FOR EEA, UK AND SWISS USERS

If you are located in the European Economic Area, the United Kingdom or Switzerland, you may have specific rights under applicable data protection laws, including GDPR, UK GDPR or equivalent laws.

You may have the right to lodge a complaint with your local data protection authority if you believe that your personal information has been processed unlawfully. We encourage you to contact us first so that we can try to resolve your concern directly.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Where we process personal information for direct marketing purposes, you have the right to object at any time. You can exercise this right by clicking the unsubscribe link in our emails or by contacting us.

ARTICLE 16. ADDITIONAL INFORMATION FOR UNITED STATES USERS

Depending on your state of residence and whether the relevant privacy law applies to our business, you may have additional privacy rights under state privacy laws.

These rights may include the right to know what categories of personal information are collected, used or disclosed, the right to request access, correction or deletion, the right to opt out of certain forms of sale, sharing or targeted advertising, and the right not to be discriminated against for exercising your rights.

We do not sell personal information in exchange for money. However, some analytics, advertising or tracking technologies may be considered “sharing” or “targeted advertising” under certain state privacy laws. Where required, you may manage such choices through cookie settings, browser controls or by contacting us at [email protected].

We do not knowingly collect personal information from children under 13 years of age. The Website and Products are intended for adults. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

ARTICLE 17. SECURITY

We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include:

HTTPS encryption on the Website;
Access controls for administrative accounts;
Password-protected systems;
Security monitoring and logging;
Backups and technical maintenance;
Fraud prevention and anti-spam tools;
Limiting access to personal information to persons or providers who need it for legitimate purposes.

No method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information, but we make reasonable efforts to protect it.

You are responsible for keeping your account login details confidential and for using a strong password. If you believe your account has been accessed without authorization, please contact us immediately.

ARTICLE 18. DATA BREACHES

If we become aware of a personal data breach that is likely to create a risk to your rights or freedoms, we will take reasonable steps to investigate, contain and remedy the incident.

Where required by applicable law, we will notify affected individuals and/or relevant authorities within the legally required timeframe.

A notification of a security incident does not constitute an admission of fault, liability or negligence by Everwell Systems LLC.

ARTICLE 19. THIRD-PARTY LINKS

The Website may contain links to third-party websites, platforms, payment processors, social networks, video platforms, webinar tools, download platforms or other external services.

We are not responsible for the privacy practices, security, content or terms of third-party websites or services. When you visit or use a third-party service, its own privacy policy and terms may apply.

ARTICLE 20. SOCIAL MEDIA AND ADVERTISING PLATFORMS

We may maintain pages, profiles or advertising accounts on third-party platforms such as social networks, search engines or advertising networks.

If you interact with us through such platforms, the platform may process your personal information according to its own privacy policy. We may receive aggregated analytics, campaign performance data, messages, comments or engagement information from those platforms.

Advertising platforms may use cookies, pixels or similar technologies to measure conversions, build audiences, limit ad frequency or show relevant ads, where enabled and permitted by law.

ARTICLE 21. CUSTOMER REVIEWS AND TESTIMONIALS

If you submit a review, testimonial, comment or feedback, we may use it to improve our Products and services.

We will not publish your full name, image or identifiable testimonial in public marketing materials without your consent, unless you have already submitted it through a public feature designed for publication.

If you want a published testimonial removed or modified, you may contact us at [email protected].

ARTICLE 22. ACCOUNT DELETION

You may request deletion of your account by contacting us at [email protected].

Deleting your account may affect your ability to access your purchase history, invoices, download links, member area, saved preferences or subscription information.

We may retain certain information after account deletion where necessary to comply with legal, tax, accounting, fraud prevention, dispute resolution or contractual obligations.

ARTICLE 23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Website, services, Products, legal obligations, service providers or data processing practices.

The updated version will be posted on this page with a revised “Last updated” date.

If changes are material, we may provide additional notice, such as by email, account notice or Website notice, where appropriate or legally required.

Your continued use of the Website after a revised Privacy Policy is posted means that you acknowledge the updated version.

ARTICLE 24. CONTACT

For questions about this Privacy Policy, personal information, privacy rights, data access, deletion requests, marketing preferences or security concerns, please contact:

Everwell Systems LLC
254 Chapman Rd, Ste 208 #27201
Newark, Delaware 19702
United States
Email: [email protected]

Please include enough information to allow us to identify your request, such as your name, email address, order number where applicable and a clear description of your request.

For more information about purchases, digital products, refunds, intellectual property and wellbeing disclaimers, please refer to our Terms and Conditions.